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Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Come Join the Wiggle Team

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

  • 25 days holiday
  • Pension & Life insurance
  • Healthcare scheme
  • Casual dress in our Google style offices
  • Staff discount
  • Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

PDI Technician

Are you a practical, hands on person, with a passion for cycling?  

At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are.  You may be an experienced bike mechanic, or it may have been a hobby of yours to build and maintain your bike for years, either way we would like to talk to you.

As a Bicycle Technician within our Bilston distribution centre, you will work alongside an experienced team assembling and quality checking our bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.  

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The Bicycle Technician will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

  • Set up and configuration of high quality bikes before dispatch.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Ensure compliance with all Health and Safety regulations

Who are we looking for?

  • The ability to demonstrate proficiency in bike assembly
  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
  • 6 months experience in a workshop environment.
  • Proven quality control with the ability to identify bike faults
  • Positive can-do attitude
  • Excellent attention to detail

Desirable Criteria:

  • Cytech Qualification - level 2 or 3 or equivalent
  • Experience using a Warehouse Management System and Live- Apps in relation to bike order process

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

 

 

Senior Front- End Developer

Job Title:  Senior Front- End Developer

Location:  Portsmouth

Position type: Full time, Permanent

 

WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.

 

Responsibilities:

  • Build high quality web applications for WiggleCRC’s brands.
  • Act as an SME for web development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
  • Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

  • 5+ years industry experience as a software developer
  • Experience with JavaScript, TypeScript, CSS, HTML
  • Experience with modern web frameworks, React, Angular, Vue
  • Experience with web testing frameworks

Desirable Experience:

  • Experience with ecommerce
  • Experience CI tooling
  • Experience with cloud technologies
  • Experience with .net

Warehouse Team Leader

At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are. WiggleCRC are currently looking to recruit an experienced Team Leader to join and manage our exciting bike build team based at our Bilston Distribution Centre

What will you be doing?

As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol.

Responsibilities:

·Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.

·Manage your departmental team in all aspects of throughput and performance and monitor and control individual performance and feedback.

·Drive high standards to ensure that company fulfilment targets are met

·Take responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved

·Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required

·Ensure that work is being assigned effectively by the shift coordinators

·Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines

·Manage colleague behavior and, where appropriate, undertake coaching, disciplinary investigations and disciplinary hearings when required

·Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required

·Conduct team briefings to keep colleagues informed of performance targets and expectations

·Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s

·Ensure that the highest health and safety standards are adhered to and any incidents or accidents are investigated, and any reporting requirements completed and improvement actions carried out

·Set the next shift up for success by ensuring that there is an accurate handover in place.

·Produce comprehensive and detailed reports about team performance, objectives and deadlines using the WMS (Red Prairie)

Who are we looking for?

·Experience in a team leader role (or higher)

·Experience working in a warehouse or operations environment

·Working knowledge of a WMS system is essential

Competencies:

·Knowledge of Microsoft Excel and the Red Prairie system with experience in using Excel for reporting

·High levels of accuracy and attention to detail

·Forward planning skills and the ability to proactively manage time

·Confident and able to direct others in a positive and motivating way

·Communicate in an engaging and effective way

·Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Assistant Treasury Manager

Job Title: Assistant Treasury Manager
Location: Portsmouth Position type:
Full time, Permanent

WiggleCRC are looking to recruit an experienced Assistant Treasury Manager to join the team.


What will you be doing?

You will oversee all cash and gateway balances, management of currency and ensuring full reconciliation to sales. You will maintain the bank accounts to ensure sufficient cash in relevant currency is available to meet the needs of the business. You will monitor cash positions and prepare cash flow analysis to enable financial decisions. Ensuring that funds received via multiple gateways reconcile to sales.

Responsibilities:

  • Assist in management of a team of 4 to ensure all department targets are met
  • Maintain 30 plus Bank accounts in 10 plus Currencies
  • Weekly Foreign exchange of currency to ensure sufficient cash held in relevant currency and maximise cash holding
  • Review daily Cash Flow forecasting
  • Review cash position for Supplier and other payments
  • Daily foreign currency exchange rate review Set foreign currency exchange rates for website weekly
  • Set foreign currency exchange rates for finance systems monthly
  • Monthly Currency and Cash investment recommendations
  • Review Bank payments for overseas suppliers and ad hoc payment requests
  • Income reconciliation to sales ensuring timely settlements received
  • Month end GL reconciliations to Trial balance for all cash, bank and gateway accounts
  • Provide ongoing training and guidance to the team
  • Cover for other team members as required
  • Provide support and guidance for ad hoc projects to ensure finance functions are fully supported

Experience:

  • Must be either CIMA, ACCA, ACA or AAT Level 4
  • Team management experience
  • Accounting experience
  • Treasury, banking and credit control experience
  • Advanced level of Excel skills
  • Good communication skills

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Retail Accountant 

Job Title:  Retail Accountant  

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit an experienced Retail Accountant to join the team!  

 

What will you be doing 

 

You responsible for the accurate, efficient and timely accounting and reporting of the Sales and Margin for the Group and for all associated Balance Sheet Control accounts. In addition, you will be responsible for partnering the commercial and operational teams in all aspects of central margin costs and financial control, including budget management and process integrity. 

 

Responsibilities:  

  • Timely and accurate reporting in all aspects of month end close in the areas of Oracle Retail, Sales and Margin 

  • Continuous improvement in processes associated with Stock, Sales and Margin 

  • Business partner to the commercial and operational teams in all areas of central margin costs 

  • Direct supervision of a trainee accountant. 

  • Any ad-hoc work as requested by management 

 

Experience:  

 

  • ACA, ACCA or CIMA qualified  

  • 3 years accounting experience 

  • Knowledge of ERP systems 

  • Advanced excel skills with experience of reconciling large data sets 

 

Customer Service Adviser Product Expert

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

Merchandiser

Job Title:  Merchandiser

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Merchandiser to join the ride!

What will you be doing?

As a merchandiser you will analyse past and current sales, trends and the overall category market to define a customer balanced range framework for the Buyer to select products against.  You will manage this within the overall budgeted parameters, and react in season to re-balancing the range if required, and clear the products efficiently at the end of their lifecycle, and take ownership of the Department P&L / trading numbers. 

Responsibilities:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business (e.g. Marketing, Operations, Finance etc)

Experience:

  • 4 years experience of Merchandising within a similar retailer
  • Must be highly numeric with good skills in Excel and Powerpoint, with Oracle Retail an advantage. 
  • Have good commercial understanding of the product set, with wider market knowledge. 
  • Understand the principles of balanced attribute range building, and able to construct and operate within a budgeted framework.
  • Ability to create buying framework and manage the Buyer to operate within this

 

Customer Service Advisor – German Speaking

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – German Speaking

Position type: Permanent Full Time

Are you a native level German speaker looking to further your career?

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:              06:00 – 14:00

Week 2:             14:00 – 22:00

1 in 3 weekends shifts between 06:00 – 14:00 or 14:00 – 22:00

Responsibilities and Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Customer Service Adviser Swedish Speaking

Customer Service Adviser - Swedish Speaking | Full time - Permanent | Portsmouth

As a Swedish Customer Service Advisor, you will work as part of the Customer Services team representing Wiggle, assisting and advising customers in both Swedish and English. You will interact with customers via live chat, email and phone with the highest degree of courtesy and professionalism to provide support and resolve issues.

Duties:

  • Ensure customer queries are answered promptly and effectively via chat, email and phone, maintaining email SLA and live chat availability.
  • Call customers when a call-back is requested to resolve issues.
  • Ensure all interactions with customers are conducted in a professional and courteous manner, while maintaining a fun and friendly tone of voice.
  • Offer alternative solutions to customer issues where appropriate, with both the customer and business needs in mind.
  • Respond to, report and resolve customer queries on our Social Media channels.
  • Respond to, report and answer service reviews across various platforms.
  • Attend weekly team/departmental meetings to receive business updates and air any concerns.
  • Attend regular training sessions, including brand and product training to enhance your knowledge, with the aim of working towards Product Expert level 3.
  • Any other Customer Service related task

KPI’s:

  • Customer response time SLA
  • Maintain live chat availability
  • Personal productivity
  • Customer Sentiment Score and NPS

Knowledge, Skills and Experience:

  • Previous experience of working in a fast-paced office environment as part of a professional team.
  • Strong written and spoken communication skills in both Swedish and English that allow you to inform, help and advise staff and customers clearly and to liaise effectively with colleagues in other departments, at all levels.
  • Strong attention to detail and aiming for excellence in delivery.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Highly organised and personally productive with the ability to plan, prioritise and organise your work load.
  • The ability to work well under pressure whilst maintaining a positive, customer-centric attitude.
  • Ability to be flexible with work duties and hours as required by the team and business.
  • Approachable to members of your team and colleagues from other areas of the business.
  • Willingness to increase knowledge of Wiggle products by attending training sessions and completing module exams.
  • Computer literate with good presentation skills.

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility Initiative
  • Proactiveness
  • Professionalism

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave (Pro Rata), Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

WiggleCRC is an Equal Opportunities Employer.

 

Service Desk Analyst

Job Title:  Service Desk Analyst

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Service Desk Analyst to join the team.

What will you be doing?

You will co-ordinate the effort and manage the SLA for incidents, problems and requests from first point of contact to completion. You will be accountable for accurate and timely updates from resolver teams, linking incidents to problems, identifying problem through trend analysis.

Responsibilities:

  • Face to face and remote IT and application support to the Wiggle business
  • Liaise with 3rd party suppliers in line with all agreed support contracts
  • Provide cover for the IT Zone between the hours of 8am-6pm as when required
  • Performing service requests raised to the team including accounts set up, software installations.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • To assist in transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.
  • Assist in identifying and implementing Service Improvements Supporting users at offices in various geographical locations.

Experience:

  • 2 Years’ experience working in a customer facing role
  • Supervisory experience
  • Windows 10 Knowledge
  • Understanding of the Core Microsoft Office Suite
  • Office 365
  • Remote access tools
  • Knowledge and understanding of ITIL framework
  • Demonstrate experience of working in a fast-paced office environment as part of a professional team

UI Designer

Job Title:  UI Designer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced UI Designer to join the ride!

What will you be doing?

You will be responsible for contributing to the development of the User Interface across all customer contact points at WiggleCRC with the aim of creating a seamless and consistent design language across each of the individual company brands.

Responsibilities:

  • Communicate design rationale and approach and how it relates to research findings, brand requirements and user needs. Prototype concepts from those designs for validation through testing.
  • Follow, contribute and maintain a shared design language system for each of our brands, for reuse across our digital platforms.
  • Design for mobile, tablet and desktop (device agnostic) using responsive web design and mobile first techniques.
  • Participate in and contribute to design critiques and post project reviews
  • Promote discourse about good design as a positive impact on the user. Promote UI within the company, especially around the design language systems that we create and maintain for the company to use.
  • Constantly review new developments within the design industry, identifying new trends in user interface design, industry tooling, and design processes. Be able to understand which parts of the design to retain and which to improve upon.

Experience:

  • 5+ years of previous User Interface Design
  • Proven ability to use various design tools such as Figma (would be our preferred choice) to create component libraries for design systems
  • Design system experience essential. Atomic Design systems, working with application like Adobe DSM, ZeroHeight
  • Good working knowledge of UX and Interaction Design
  • Previous experience iterating on high-fidelity mock-ups.
  • Previous experience working in an Agile environment with e-commerce industry knowledge would be highly advantageous.

 

Spanish Translator

Job Title:  Spanish Translator  

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit an experienced Spanish Translator to join the team. 

What will you be doing 

 

You will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters. 

 

Responsibilities:  

  • Translate website contents, product descriptions and marketing and digital contents  

  • Understand and learn WiggleCRC products 

  • Make sure the Translation Memory (TM) is organised and up-to-date  

  • Make sure the glossary/termbase is organised and up-to-date  

  • Assist the customer service team with incoming email and phone queries from customers 

  • Any translation and communication in any other foreign language as required by WiggleCRC 

 

Experience:  

 

  • Native standard of Spanish as well as English 

  • Deep understanding and excellent command of CAT tool  

  • Post-editing skill will be an advantage 

  • Creative writing skill will be an advantage 

 

Salesforce Lead Technical Developer

Job Title: Salesforce Technical Lead

Location: Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Salesforce Developer to join the team in either our Portsmouth or Belfast office.

The Salesforce Tech Lead will effectively own the relationship with our Salesforce Account Team and will work to ensure we are using the tools within Salesforce effectively and that we have the right integrations to enable successful execution of cross-channel customer communications. The SPM will also oversee the build & delivery of all trade related emails across Chain Reaction Cycles and Wiggle.

What will you be doing?

  • Manage a team of CRM / Email Developers
  • Lead development and delivery of all trade emails for Chain Reaction Cycles and Wiggle
  • Maintain and develop strong links to Chain Reaction Cycles and Wiggle Brand Marketing teams to ensure trade and brand position requirements are met
  • Work closely with the Customer Journey Manager to structure and execute cross-channel communications to achieve the defined KPIs
  • Clearly define data requirements to enable execution of Customer Journey roadmap. Working closely with Marketing Data & Analytics to create data requirement briefs
  • Push our use of Marketing Tech to increase relevancy and personalistion
  • Own SMS, APP and further channel integrations / audience sharing to 3rd party marketing platforms
  • Have a clear understanding of the customer journey roadmap and work to configure the marketing technology to ensure delivery of same
  • Ensuring data tracking and tagging requirements are met
  • Working with our deliverability partners to maintain top delivery rates for all email campaigns

Who are we looking for?

  • 2+ years using an enterprise email marketing platform. Salesforce preferred.
  • Proven experience in creating, scheduling, testing, and executing one-time and automated email campaigns
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns. You must be very comfortable using data to make recommendations and drive decisions • Comfortable using and editing HTML, AMPScript / Java
  • Experience working with enterprise level email service providers such as IBM Marketing Cloud, Salesforce etc.
  • Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)
  • Excellent Microsoft Office skills, including a strong working knowledge of Excel. • Familiarity with Salesforce or other CRM systems
  • Experience in B2C marketing • Experience using SQL and similar queries to analyse data
  • Additional languages are a plus
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.
  • Solid communication skills and ability to communicate with senior stakeholders across a range of departments
  • Solid project management skills
  • Ability to manage, drive and motivate a multidiscipline team

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Category Marketing Manager

Job Title:  Category Marketing Manager  

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit a category Marketing Manager to join the ride in Portsmouth!  

 

What will you be doing 

You will be the voice of the customer for the category, responsible for driving category growth via annual, or seasonal marketing plans that will be executed through both Wiggle and Chain Reaction Cycles.  You will help drive the best customer experience possible within the category for both of our retail brands. 

 

 

Responsibilities:  

  • Understand the customer needs and future trends within the category; identify key growth issues and opportunities; champion this insight into the category strategy and range review process that is driven by the buying team. 
  • Lead the annual Category Marketing Planning process, translating strategy and goals into an annual overview and seasonal category marketing plan (key messages, hero brands/products, lead channels, major activities, assets needed, etc); work with the House Brand Marketing Managers to include house brand activities in the plan; work with the Campaigns Managers to align the plan into the Integrated Marketing Plans for Wiggle and CRC 
  • Brief and work with the channel owners and Country Managers in the wider marketing teams to ensure assets and content are created, the plan is executed excellently, and adapting/localising where needed for specific markets.  Owned channels include site, email, sales promotion, social, events, etc.  Paid and earned channels include advertising, PR, publisher partnerships, ambassadors, consumer shows/events, etc. 
  • Own the relationship with third party brands marketing teams; develop trade (retail) marketing plans for Wiggle and CRC with these teams; work closely with the Product Marketing Executive who will execute them. 
  • Understand the customer journey; improve and optimise it through marketing tools and category projects; work closely with E-Commerce, User Experience and wider marketing team to implement 
  • Regular reporting on measurement of all category marketing plan elements 

 

 

Experience:  

 

  • years experience of working in a marketing role 
  • Experience of consumer and retail brands 
  • Experience of planning and executing marketing campaigns 
  • Understanding of customer journeys / path to purchase, key touchpoints and how to apply insight to enhance the journey 
  • Strong presentation skills (written and verbal) 
  • Strong influencing skills with evidence of managing key stakeholders effectively  

 

 

 
Why work for us 

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development. 

 

What’s in it for you?  

If working alongside some for the most creative people isn’t enough, we offer you: 

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting eventssmart casual dress code and a brilliant company culture.  

 

What’s next?  

Is this the job for you? If so, we would love to hear from you… 
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…  

 

#ComeJoinTheRide  

 

Financial Reporting Manager

Job Title:  Financial Reporting Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Financial Reporting Manager to join the team!

What will you be doing?

You will provide support to the Head of Tax and be responsible for the integrity and accuracy of the technical and statutory reporting of the Group.  You will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.

Responsibilities:

  • Overview and maintenance of legal structure
  • Accuracy of month end accounting for all non-trading companies
  • Accuracy of the Group and Company Balance Sheets
  • Review of intercompany positions ensuring accurate consolidation accounting
  • Maintaining Fusion chart of accounts and ledger structure
  • Maintenance of controls risk environment
  • Maintaining technical papers to support the Groups accounting policies and judgements
  • Seeking continuous improvement in the area of technical accounting
  • Review of statutory accounts for all Group entities
  • Assisting the finance team in the monthly board pack preparation including preparation of the monthly cashflow
  • Management of the statutory audits for all companies and assisting with queries as and when required
  • Coordination of legal disputes and claims
  • Responsibility for FCA, ESG and other statutory reporting
  • Responsibility for Trademark portfolio, including renewals, registrations and oppositions
  • Line management of direct reports, including annual and ongoing performance appraisal
  • Feed into the corporate risk register

Experience:

  • ACA of ACCA Qualified
  • Practice trained with strong technical background
  • Experience of multiple company groups
  • Preferably experience in a finance team within industry
  • Application of IFRS in areas such as Business Combinations and Financial Instruments
  • Strong verbal and written communication skills
  • Advanced excel skills (Pivots, complex formulas, large data sets, etc.)

Email Marketing Manager 

Job Title:  Email Marketing Manager 

Location:  Portsmouth 

Position type: Full time, Fixed Term Contract 

WiggleCRC are looking to recruit an experienced Email Marketing Manager to join the team on a driving email marketing campaigns at WiggleCRC.

Responsibilities: 

  • Planning and activating email marketing campaigns in line with the Brand Marketing Plan  
  • Working with key stakeholders to ensure the successful execution of all    
  • Managing and developing the email schedule closely creative   
  • Content writing in line with the brand TOV  
  • Reviewing competitor activity and constantly optimising email campaigns to increase customer    
  • Working with the wider team to AB test emails where appropriate, and using insights to support decision    

Experience:  

  • Degree, marketing qualification or equivalent 3 of working in a marketing role and creative   
  • Solid Ecommerce / Digital marketing knowledge  
  • Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)  
  • Excellent Microsoft Office skills, including a strong working knowledge of Excel.  
  • Familiarity with Salesforce or other CRM systems is a 

Treasury Manager 

Job Title:  Treasury Manager  

Location:  Portsmouth  

Position type: Full time, 12 Month Fixed Term Contract  

 

WiggleCRC are looking to recruit an experienced Treasury Manager to join the team in Portsmouth on a 12 month Fixed Term Contract! 

What will you be doing? 

 

You will oversee of all cash and gateway balances, management of currency and ensuring full reconciliation to sales. Manage the team for all Banking operations, Income reconciliation and Cash Flow Forecasting.   

 

Responsibilities: 

  • Managing a team of 4  
  • Maintain Bank accounts in 10 Currencies 
  • Review cash position for Supplier and other payments  
  • Foreign exchange of currency to ensure sufficient cash held in relevant currency and maximise cash holding 
  • Cash Flow forecasting 
  • Petty cash handling and reconciliation 
  • Prepare Bank payments for overseas suppliers and adhoc requests 
  • Month end reconciliations to Trial balance for all bank, cash in transit and payment gateway accounts 
  • Provision of ad-hoc analysis to Financial Controller 
  • Placing and settling forward currency contracts in line with the group hedging policy 

 

Experience: 

  • ACA, ACCA, CIMA or AAT Level 4  
  • Management of treasury function 
  • Team management experience 
  • Advanced level of Excel skills 
  • Good communication skills 

Product Owner

Job Title:  Product Owner

Location:  Portsmouth

Position type: Full time, Fixed Term Contract till May 2022

WiggleCRC are looking to recruit an experienced Product Owner to join the team on a Fixed Term Contract until May 2022!

What will you be doing?

You will lead the efforts of maintaining a set of services with the help of Business Analysts, developers, and system architects to provide for the needs of your customers and users.

You’ll understand the value that your service offers to the WiggleCRC organisation and constantly monitor how to tune that value to the organisation’s needs.

Responsibilities:

  • Maintain your product’s vision and roadmap for product development
  • Plan and prioritise product feature development aligned with your product roadmap and vision
  • Foster your platform community of service providers and key stakeholders
  • Keep your stakeholders informed and involved with your product vision and Roadmap strategy
  • Partner with key contacts at service providers, understanding what they need and what they offer
  • Own your platform’s obligations to 24/7 operation and performance KPIs
  • Research ways to reduce cost, and reduce time to market in cooperation with other product owners
  • Transform ideas and wishes into a structured delivery plan
  • Lead planning meetings, manage and be accountable for feature delivery
  • Provide and maintain documentation of your platform’s services, architecture and operation

Experience:

  • Previous working experience as a product owner, project manager, service manager or similar
  • Outstanding communication, presentation and leadership skills
  • Strong technical ability
  • Creative problem solver
  • Exposure to 24/7 service operations and cloud infrastructure
  • Managing stakeholders at all levels, including C level
  • Working with software management tools such as JIRA
  • Creating business cases, drawing value hypothesis and tracking impact of change

Graduate - Business Management/ Operations - Wolverhampton

WiggleCRC are looking to recruit a graduate to join the ride in September, on our 2021 Graduate Programme.

Wiggle and Chain Reaction Cycles serve over 2 million customers across 75 countries worldwide.

We’re looking for commercially driven graduates with a desire to pursue a career in a fast-paced ecommerce business.

This is an exciting time to join the journey, as we look at transforming our customer experience and drive the business forward at the heartbeat of our business, based out of our distribution centre in Bilston.

You will assist in the transformation, being driven by the data as you experience all aspects of our operation.

Do you have:

  • A self-motivated approach
  • Great eye for detail, capable of multi-tasking and managing changing priorities and a confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • A flexible and dynamic approach to work
  • Experience in data analytics


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide